About Us / Policy
At Pure Audio, it is our goal to assist our customers in selecting the best system for their specific situation. We will work one on one so they are completely satisfied with their experience.
Whether interested in purchasing or simply stopping to enjoy the music, we at Pure Audio invite you to come and listen. We pride ourselves in forming long-term relationships with our customers. Our customers are our family and we strive to enlarge that family through the continuation of quality service. Once a customer, always a friend.
All sales are final. Placing an order indicates acceptance of all terms and policies stated herein.
Prepayment: Credit Card, Personal / cashiers checks or money orders. Payable to Pure Audio.
Shipping / Handling
Each order will be shipped Fed-Ex, UPS or DHL. 2-day and 3-day shipping is available upon request. Shipping charges are calculated by size, weight, and destination. All shipping charges are subject to dimensional / oversize carrier regulations. Shipping charges are non-refundable. Customers are responsible for all freight charges for unaccepted or refused delivery of shipments. Refused shipments and authorized returns are subject to 15% restocking fee.
Note: All claims or shipping damages must be made by the customer directly with the freight carrier and should be reported as soon as possible. We will not be liable for damaged or stolen shipments if delivery services leave a package outside for you.
Returns are for replacement or exchange only. No refund policy. No merchandise will be accepted for return without the authorization from Pure Audio. Customers are responsible for all shipping charges, restocking fee may apply.
All items must be returned complete and with all original parts / packing / documentation; any missing parts will be deducted from amount credited. Incomplete returns will incur a 20% manufacturer / refurbishing fee. Defective returns are for replacement or merchandise credit at the current In-Depth Audio selling price, less 20% restocking fee.
Trade-ins are available on certain equipment. Credit amount of traded in equipment will be determined by Pure Audio and customer.
All returns must be shipped freight prepaid. Credit will not be issued until Pure Audio has received and examined the return merchandise. Items showing installer or customer abuse / misuse will not be accepted.
Damage / Loss: All claims for damage / pilferage must be filed with the delivering carrier within 15 days of receipt. Pure Audio cannot file this for you.
Save all boxes and packing material! All claims for shortages / mis-shipments / mis-billings must be made within 10 days of receipt.
Disclaimers: Prices and availability subject to change without notice. All trademarks and trade names used herein are the property of their respective owners.
In special circumstances, Pure Audio will accept a deposit for equipment to be demoed for a 14-day trial. A written agreement between Pure Audio and the customer will be drawn up and must be dated and signed before any equipment is shipped. If equipment is to be purchased, the remaining balance disclosed on the contract must be paid within 5 business days from end of trial date. If equipment is not purchased there will be a 15% restocking fee. Returns of 14-day trial equipment are subject to inspection before money is refunded.
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